BI Source utilizes the Oracle Siebel CRM platform to enable clients to analyze customer data in a variety of ways to help make better decisions. With the use of Oracle Siebel CRM, BI Source guides clients in the designing and executing of targeted marketing campaigns as well as other campaigns, analyzing customer behavior to make better decisions about products & services, and analyzing data to assist in management decisions such as financial forecasting & customer profitability.
BI Source focuses on the analytics aspect of the Oracle Siebel CRM platform to make information available to all users within your organization.
Oracle Siebel CRM Overview
Oracle's Siebel Sales applications maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates, and raising average transaction values.
- Comprehensive, industry-specific SFA capabilities.
- Proven mobility solutions for disconnected access.
- On-demand CRM options for fast roll-out.
Sales Analytics
Oracle's Siebel Enterprise Sales Analytics provides hundreds of key performance indicators and more than 100 reports in six customizable dashboards. These analytics solutions dramatically improve effectiveness by providing real-time, actionable insight into every sales opportunity at the point of customer contact. With more accurate sales forecasts and enhanced identification of potential problems and opportunities, Siebel Enterprise Sales Analytics helps you close business faster and increase overall sales revenue.
- Features
- Sales Analytics: Ensure quota achievement, maximize revenue through better cross-selling and up-selling, shorten sales cycles, and increase win rates.
- Sales Revenue Analytics: Track sales orders, invoicing, and revenue, and increase customer value and follow-on sales potential, and proactively manage order pipeline and resources to maximize sales revenue.
- Sales Fulfillment Analytics: Ensure faster customer order fulfillment and revenue recognition, increase customer satisfaction, and improve product delivery cycle times.
- Sales Pipeline Analytics: Accelerate lead-to cash cycle and achieve a comprehensive view of customer orders and invoices to maximize sales throughput.
Marketing Analytics
Oracle's Siebel Marketing Analytics is a comprehensive analytics solution that delivers timely, relevant, and actionable insight into the marketing activities of the entire organization. It provides new levels of information richness, usability, and reach, enabling you to achieve maximum results from your campaigns. With in-depth customer and business insight, you can identify your most valuable customers, predict future results, and launch multichannel marketing campaigns that produce results.
- Features
- Gain timely, relevant, and actionable insight into marketing campaigns.
- Improve campaign effectiveness with timely data.
- Empower users with self-service access to marketing data.
- Alert staff to campaign issues or marketing opportunities with analytic agents.
- Retrieve customer data from systems across the enterprise.
- Leverage existing technology investments.
Contact Center & Service Analytics
Oracle's Siebel Contact Center and Service Analytics provides organizations with a comprehensive, up-to-date overview of customer service effectiveness. By spanning real-time and historical data and providing prebuilt and ad hoc analytic reports, the application delivers complete business insight and improves overall customer satisfaction.
- Features
- Interactive Dashboard: Analyze service metrics from a single consolidated dashboard.
- Self-Service Access: Deliver personally tailored reports to every team member.
- Data Warehousing: Take advantage of an out-of-the-box warehousing solution.
- Intelligent Reporting: Save time and gain insight with prebuilt and ad hoc reports.
Product & Pricing Analytics
Oracle's Siebel Product and Pricing Analytics delivers valuable insight into product demand, price sensitivity, and sales effectiveness, helping organizations understand and analyze the velocity of product sales, the impact of discounting on margins, and the effectiveness of pricing promotions. Empowered with this information, sales and marketing professionals can fine-tune channel emphasis and focus promotional and sales efforts around the most profitable products and the most effective cross-sell and up-sell opportunities.
- Features
- Tailored Information: Provide employees with information relevant to their roles.
- Integrated Approach: Transform data from multiple sources into key insights.
- Real-Time Intelligence: Drive better business outcomes and operational results.
